Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information
1. Who We Are
TreeRoots Software LTD is a company registered in England and Wales (Company No. [insert], Registered Office: Hawthorne House, 17a Hawthorne Drive, Leicester, LE5 6DL). We act as a Data Processor on behalf of our Clients (such as Mubashirun), who are the Data Controllers of the information submitted to their Community Instance.
2. What Data We Process
On behalf of our Clients, we may process the following types of personal data:
- Name and contact details (email, phone)
- Business name and details
- User-generated content (posts, messages, reviews)
- Profile information and account settings
- Subscription or billing data (if applicable)
- Technical data (IP address, device/browser info, log data)
3. How and Why We Process Data
We process data only on the documented instructions of our Clients, for purposes such as:
- User registration and authentication
- Managing business listings and content
- Enabling communication between users
- Delivering core platform features
- Maintaining platform security and performance
We do not use personal data for our own purposes.
4. Legal Basis for Processing
Our Clients (as Controllers) determine the legal basis for processing. Common lawful bases under UK GDPR include:
- Performance of a contract (e.g. user registration)
- Consent (e.g. marketing communications)
- Legitimate interests (e.g. fraud prevention)
TreeRoots Software LTD processes data under the controller’s lawful basis.
5. Who Has Access to Data
- Platform administrators from the Client (e.g. Mubashirun)
- TreeRoots Software LTD personnel for technical support and platform maintenance
- Third-party service providers (e.g. payment processors) under contract and with appropriate safeguards
We do not sell, rent, or share personal data for marketing.
6. International Transfers
We store data primarily in the UK or EEA. If data is transferred outside the UK/EEA, we ensure it is protected by adequate safeguards (e.g. Standard Contractual Clauses).
7. Data Security
We implement technical and organisational measures to protect data from loss, misuse, or unauthorised access. This includes encrypted communications, access controls, and regular audits.
8. Your Rights
As a data subject, you may exercise your rights by contacting the relevant Community Instance (e.g. Mubashirun). These rights include:
- Access to your personal data
- Rectification of inaccurate data
- Erasure (right to be forgotten)
- Restriction of processing
- Data portability
- Objection to processing
- Lodging a complaint with the Information Commissioner’s Office (ICO)
TreeRoots Software LTD will assist the Client in fulfilling such requests where applicable.
9. Data Retention
Data is retained for as long as required by the Client or as needed to provide the Service. Upon Client request or contract termination, data is securely deleted.
10. Contact
For data protection inquiries related to the Platform, you may contact:
TreeRoots Software LTD
Hawthorne House, 17a Hawthorne Drive
Leicester, LE5 6DL
📧 contact@communitly.com
For inquiries related to a specific Community Instance (e.g. Mubashirun), please refer to their contact page.